Refund policy
Return Policy – Anubis Athletica
At Anubis Athletica, your satisfaction matters to us. If something isn’t right, we’re here to help make it right.
Returns Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return, items must be:
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Unworn and unused
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With original tags attached
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In original packaging
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Accompanied by proof of purchase
How To Start A Return
To begin a return, please contact us at:
Returns must be requested before sending items back. Items returned without prior authorization will not be accepted.
If your return is approved, you will receive a return shipping label along with instructions on how and where to send your package.
Damaged Or Incorrect Items
Please inspect your order upon delivery and contact us immediately if:
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Your item is damaged
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Your item is defective
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You received the wrong product
We will evaluate the issue and work quickly to resolve it.
Non-Returnable Items
The following items are not eligible for return:
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Sale or clearance items
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Gift cards
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Custom or personalized products
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Hazardous materials or flammable liquids
If you are unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
The fastest way to receive a different size or style is to return your original item and place a new order once your return has been approved.
European Union Customers (14-Day Cooling-Off Period)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason.
Returned items must meet the same eligibility requirements:
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Unworn and unused
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Original packaging
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Tags attached
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Proof of purchase
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@anubisapparel.store.
We appreciate your trust in Anubis Athletica and are committed to providing a smooth and reliable shopping experience. If you have any questions or need assistance, our support team is always happy to help.